A ride may be unavailable because no drivers are currently available nearby or your pickup is outside an active service area.
Check that your pickup address and map pin are correct. If they are, try again later or choose another transport option if you need to travel now.
Installing the app does not guarantee that a ride will be available at every location or time.
If you think the app is showing the wrong location, contact HEVO using the chat button on this help centre with your approximate pickup area and a screenshot of the message.