Before the trip starts, open your booking and choose the cancellation option. Select a reason and follow the confirmation prompts.
A cancellation fee may apply. Check any information shown in the app and HEVO’s passenger cancellation policy: https://www.hevo.com.au/legal/rider/passenger-cancellation-policy
If you believe a fee is incorrect, contact HEVO using the chat button on this help centre with the trip details and an explanation.