For a declined payment, check that your card is current and that your bank has not blocked the transaction. Follow the instructions shown in the app or try another supported payment method.
For a charge you do not understand, review the completed ride in My orders, then contact HEVO using the chat button on this help centre with:
• The trip date and approximate time.
• The amount in question.
• Whether your bank shows the transaction as pending or completed.
• A brief explanation of the issue.
You can attach a redacted screenshot. Hide full card numbers, balances and unrelated transactions. HEVO will need to review the trip before confirming any adjustment.