First, check that your account is activated and HEVO Driver shows you as online. Being online does not guarantee requests: demand and available work vary.
Then check your phone:
• Notifications: Allow HEVO Driver notifications in your phone settings and check the alert volume.
• Location: Enable location access and the accuracy settings requested by the app.
• Connection: Check that mobile data is working.
• Background activity: Avoid force-closing the app while you are available. Battery-saving settings can interrupt background operation.
Phone settings vary by device.
If the problem continues, contact HEVO using the chat button on this help centre with your phone model, operating system, app version and the time the issue occurred. Make changes only when safely parked.