Open your driver profile and complete the document fields shown in the app.
For image uploads:
• Use JPG, JPEG or PNG.
• Keep each file within the app’s 5 MB limit.
• Make sure the full document is visible and readable.
• Enter the correct expiry date wherever the app asks for one.
If a document is rejected, correct the issue shown or contact HEVO using the chat button on this help centre for guidance. Do not send identity documents through social media.
Updated documents may need review before your account can be activated or reactivated. If the app shows Waiting for activation, contact support if you need an update. Do not take trips until HEVO confirms approval.