When you switch offline, HEVO Driver displays a shift summary. It can include your online time, trips, distance and earnings for the day.
Treat the shift summary as a reference, rather than confirmation of a bank payout.
For a question about a fare, fee or payment, contact HEVO using the chat button on this help centre with the trip reference or date and time, the amount and a brief description of the issue.
Your applicable fees are covered by HEVO’s driver fee schedule and your agreement: https://www.hevo.com.au/legal/driver/driver-fee-schedule
Contact support if you need clarification about payment arrangements.