Check that you are using the correct app: HEVO for riders or HEVO Driver for drivers.
Confirm your phone number and country code, check that your phone can receive messages, and follow any wait or retry instructions shown on screen.
If you still cannot sign in, contact HEVO using the chat button on this help centre. Tell us which app you are using, your phone model and the exact error message. You may include a screenshot with personal details hidden.
Never share a verification code or password with anyone, including support.