Use the chat button on this help centre to send HEVO a message. We’ll reply when we’re available.
To help us investigate, include:
Whether you are a rider or driver.
A short description of what happened.
The trip reference, or the date and approximate time.
Your phone model and app version if the issue is technical.
A relevant screenshot with private details hidden.
If you are reporting a complaint, describe the issue and the outcome you are seeking.
Do not send passwords, verification codes or full payment-card details.