Open your current booking in the HEVO app and check its status, pickup pin and driver details. An estimated arrival time can change with traffic and the driver’s progress.
If the driver is late
Check the location shown in the app. If contact options are available on your booking, send the driver a short message or call to confirm where you are waiting. Stay in a safe place while you wait.
If you cannot find each other
Check that your pickup pin is on the correct side of the road and near a place where a vehicle can stop safely. Look for the vehicle and registration details shown in the app before getting in. Use the booking’s contact option to agree on a nearby safe meeting point if needed.
If the driver cancels
Check the booking status in the app. If the ride has ended, you can request another ride, but another driver may not be available straight away. If you need to travel urgently, consider another transport option.
If the booking looks wrong or you need help after the trip, use the chat button on this help centre. Include the trip date, approximate pickup location and a screenshot of the booking status if possible.