If advance booking is available for your chosen HEVO service, you can request a pickup for a future date and time in the rider app.
Place an advance booking
Open HEVO and enter your pickup and destination. Check the map pin carefully, especially at airports, shopping centres and large buildings.
Select the option to book in advance or schedule a pickup, then choose your date and time. The wording and position of this option may vary by app version.
Review the service, pickup details and payment method shown in the app, then confirm the booking.
If you do not see an advance-booking option for the service or pickup you selected, scheduled trips may not be available for that request. Do not place an immediate booking if you intend to travel later.
Check whether a driver has accepted
Open My orders in the app to see your planned booking and its current status. A booking that is still looking for a driver has not yet been accepted by one. If a driver accepts, the app should update the booking and send a notification if you have notifications enabled.
Booking ahead gives drivers more notice, but it does not guarantee a driver or pickup. Check the status again before you travel. If nobody accepts by the pickup time, the request may be cancelled; keep another option available for time-critical journeys.
Need to change or cancel?
Open the planned booking in My orders to see the actions available. If you cannot make the change you need, contact HEVO using the chat button on this help centre and include the booking date, time and approximate pickup area. Check any cancellation information shown in the app before cancelling.