HEVO is coming back one ride at a time. During our initial relaunch, we are asking riders to book ahead. That gives us time to match your request with an available, approved driver before your pickup.
How to request a ride
Open the HEVO rider app and enter your pickup and destination.
Choose the advance-booking or scheduled-ride option, select your pickup date and time, and review the details.
Submit the request and check its progress under My orders.
If you cannot see an advance-booking option for your selected service or location, use the chat button on this help centre to ask us about your trip. Include the approximate pickup suburb and time.
When is a driver confirmed?
Submitting a request does not mean a driver has accepted it. If the booking is still looking for a driver, please do not treat the ride as confirmed. Once a driver accepts, your booking will show the assigned driver’s details. Keep app notifications on and check the status again before you leave.
Booking ahead helps us arrange coverage, but availability can still change. For a flight, appointment or other time-critical trip, have another travel option in mind until a driver is assigned.
Why we are starting this way
We are rebuilding HEVO’s driver network carefully. Advance bookings let us focus on each requested trip and give drivers more notice, rather than asking riders to rely on an on-demand car that may not be nearby yet. We will update this guidance as coverage grows.