Booking ahead gives HEVO drivers more notice, but a scheduled request still needs a driver to accept it. Keep an eye on the booking status in the HEVO rider app.
No driver has accepted yet
Open My orders and select the planned trip. If it is still looking for a driver, nobody has accepted it yet. Please do not treat it as a confirmed pickup. If no driver accepts by the pickup time, the request may be cancelled and the app should notify you if notifications are enabled.
An assigned driver cancels
The request may return to the driver search so another driver can accept it. Check My orders for its current status and any new driver details. A previous driver assignment does not mean a replacement has been found.
What should I do?
Keep app notifications on and check the booking before you leave. If the trip is time-critical and no driver is assigned, arrange another transport option rather than relying on an unconfirmed request.
For help reviewing a booking, use the chat button on this help centre. Include the scheduled date and time, your approximate pickup area, and a screenshot of the status shown in the app. HEVO chat is not live dispatch and cannot guarantee a replacement driver.